BUYING INFORMATION

Price changes
We don't stock parts of our assortment and therefore we reserve ourselves from changes in price which might occur, and make our prices obsolete. If you have bought a product and we notice that the price have changed, you are always free to cancel the order.

Return policy
At heartist we offer a 7 day return policy

Shipping and deliveries
Shipments are usually sent within three business days, subject to payment clearance and stock availability. The order will be sent to the address provided in the checkout process. We operate Monday to Friday with exception for Swedish public holidays.

All shipments are sent by Posten Sverige AB. The order will be sent to the address provided in the checkout process. Estimated delivery time is 1-3 business days within Sweden and 5-10 business days for international, if anything else is not announced in our web store.

We will charge 25 EUR for declined items, e.g. if you refuse to sign or will not pick up the order at your pick-up point. If you change your mind about things you ordered contact us at info@heartist.se immediately. You still have to collect your package and return it back to us.

Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact us at info@heartist.eu. When returning it you are responsible for the goods. We are not responsible for stolen goods.

In case of any technical difficulties regarding the quantities in stock we reserve the right to cancel your order.

Returnadress:
Ludaxedo AB
Konsumentvägen 9-11
125 30 STOCKHOLM
SWEDEN

 

Tax and duty

EU
If your country is part of the European Union (EU) prices include Swedish VAT at 25 %. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price at checkout.

Rest of the World
Orders to countries outside the European Union may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties as well as Swedish VAT. We are unable to advise the exact amount of Duties and Taxes your package will incur as these charges are imposed directly by your local Customs. You will be invoiced for the local taxes and duties. As we are unable to advise the amount this may be, we recommend you to contact your local post office to obtain a landed cost estimate.

 

Returns and exchanges

Before you send your items back to us you need to send an e-mail to info@heartist.eu. You will then receive return instructions by e-mail. Do not send anything without contacting us first, as this may lead to longer handling time and delayed refunding.

The item can be exchanged or returned within 7 days of delivery by sending them back unused, in perfect condition and in original wrapping.

Please note that shipping charges of exchanges or refunds are at your expense. An administrative fee is also added.

If exchanging or returning items, please note that you are responsible for the shipping until we have received the goods. We therefore recommend you to choose a safe shipping method.

Your refund will be credited to the original purchaser´s credit card after we have received your returned item (in the condition as described above) to the correct destination.

If your order has been sent within the EU, all sales taxes will be refunded. Monokel is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly.